Service pledge
一． Pre-sales service
◆ Professional and technical experts introduce the characteristic and the basic knowledge about our products, as well as offer decision-making information and other relative conditions for customers to select high-grade products.
◆ Through bidding technology program, to provide the perfomance characteristics and various parameters about tender equipment. engineers and project managers take the charge of exchanging information and bussiness negociation, wellcome to visit our company at any time.
二． in sale service
◆ we always chose the best equipment parts of equipment manufactures in domestic.Ensure to meet costumers requirment and promise to facilitate the day to day maintenance and related parts supply for customer.
◆ In manufacturing stage, we always fully cooperate with customers to do the supervision ,inspection and acceptance for products.
三．Affer-sales serive
◆ We offer no charge training for customer and supply technical information about the use, repairment and maintenance of product.
◆ Completion of the product liability which have writen down in contract and confirmed in product technical specifications conditions, to fully meet the needs of customers.
◆ Based on customers’ requirements, we send the professional and technical experts to supply the on-site technical services.
◆ Tender equipments’ on-site installation, test and maintenance,we offer no charge training for for buyer.
◆ The damage of equipments caused for non-supply-side liability, we also get customers to have priority to get the accessories and repaire service.
◆ We offer concessionary wearing parts of equipment service for long-term.
◆ Warranty period is 12 months, during the period, we take the charge of repairing or replacing of the parts for free, If the quality problem generated by us. Beyond this period, we also offer high-quality service and only charge for cost.
◆ If it is quality problem, our maintenance workers promise to respond customers immediately and to arrive at the scene within 24 hours (within 500km) after receiving customer's notice, in order to create an high efficient working environment for customer.
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